SHOPPING WITH US DURING COVID-19
Updated: January 14th, 2021.
Due to Ontario's provincial lockdown, and the recent declaration of a State of Emergency with Stay-at-Home Order...
OPERATIONS ARE CURRENTLY RESTRICTED TO:
- Repair service (By appointment)
- Online shopping
- Curbside pickup (Please schedule your pickup time.)
- Delivery (Offering free local delivery for purchases over $100.)
- NOT PERMITTED AT THIS TIME
- All repair dropoffs & pickups are BY APPOINTMENT ONLY. Please call, email, or use our online service booking tool.
- All purchases must be paid in advance prior to arranging curbside pickup.
- Payments for repairs or mechandise can be made via e-transfer (firstname.lastname@example.org) or credit card over the phone.
- When you arrive for pickup, please knock on our door (or call 613-767-3076) and we will bring your repair item or online purchase out to you!
- If picking up or dropping off a bike by car, temporary stopping in front of the store is permitted at this time. Please put your hazard lights on.
- This is NEW FOR US!
- You asked, we listened... We now have a fully functional on-line store!
- For major purchases, we'd still prefer to talk with you before you order... Please don't hestitate to reach out via email or phone with your questions. We'd love to assist you to make the very best purchasing decisions.
BIKE SHOPPING - NOW TAKING PRE-ORDERS FOR 2021:
- Bike inventory is improving, but is still limited in many models & sizes.
- Due to continued high demand, inventory is expected to be tight for the coming year as well.
- Pre-ordering bikes for next year is highly recommended
- Let us help you narrow down your options and get you in the queue for YOUR perfect bike!
- A small (refundable) deposit will ensure that your name is attached to a specific backordered bike, and that YOU will be contacted as soon as it arrives at the shop!
- Hybrid inventory is better right now than it was all last year! If you're looking for an FX, Dual Sport or Verve, call us!
- Ebike Inventory is also looking good in the Verve+ and Vale models... We are still waiting on our Townie GO!s and others, but they should be here before the summer! It's not too early to start the conversation.
BIKE REPAIRS & SERVICE:
- All Repairs must be booked in advanced.
- We've returned to our 48-hour* turnaround time on most repairs (*depending on availability of parts)
- Same-day & Next-Day appointments are also available - please call to book these service appointments, or try our new online scheduler!
- Tube & Tire Changes can usually be taken care of same day.
The health and safety of our customers, our employees & our community at large is our top priority. We take the directions from our government officials very seriously, and are doing our best to work within the parameters outlined. Please let us know if you have any questions or concerns regarding our current operating procedures. We pride ourselves on offering a professional & pleasant experience, whatever shopping method you choose.
Thank you to everyone for your continued business and support!