FREQUENTLY ASKED QUESTIONS

So many questions... Don't worry! We're here to help.

Q: ARE BIKES STILL HARD TO GET THIS YEAR?

A: Things are MUCH more normal this year! YAY! 

The great news for 2023 is that most bikes are now available either in-store or at the North American Distribution Warehouses! While there are still hiccups in the supply chain, we are on track to a much more "normal" season. :)

If you're wanting a bike that is not currently in stock, we'd recommend talking to us about what's happening with that particular model. Sometimes it may be that a new model is about to be released, and sometimes it could just be a lingering manufacturing delay. In some cases, reserving, or "pre-ordering" may still be recommended to avoid disappointment. 

Q: DO I NEED AN APPOINTMENT TO SHOP FOR A BIKE?

A: NO, of course not...  But we still highly recommend it! 

We've got to admit that there was something kind of great about bike shopping appointments - and we found that many of our customers loved them too! Focused, efficient, fun... We are happy to provide an awesome appointment-based experience for you, if that's your preference! 

AND, we offer a few "After-Hours" appointments for those people who find it hard to shop during the day, or who prefer a quieter environment. Appointment links can be found on our Homepage. 

Q: WHERE CAN I PARK?

A: If you can't find street parking, we DO have another option! 

There are a few parking spots located behind the store, accessed via the alleyway between Darbar and Kpop Sub Sushi restaurants. The spots are located on the right side, just PAST the small wooden shed, and are marked with signs that indicate Reserved for Trek Bicycle. 

Sorry, there is no backdoor entrance to the store. All visitors must enter via the front door on Princess Street. 

Q: WHAT ARE YOUR CURRENT COVID-19 OPERATING PROCEDURES?

A:  For the most up to date operating policies & procedures, please visit our "COVID-19 UPDATES" page, found HERE.  

Q: WHAT ARE YOUR SHIPPING POLICIES?

A:  To view our online shipping policies, please visit our "STORE POLICIES & SHIPPING" page, found HERE